Privacy Policy & Terms
Last updated: February 2026
Privacy Policy
Information We Collect
When you use our services or contact us through our website, we may collect personal information including your name, business name, phone number, email address, and details about your business operations relevant to our services.
How We Use Your Information
We use the information we collect to provide and improve our AI voice receptionist services, communicate with you about your account and our services, and comply with legal obligations. We do not sell your personal information to third parties.
Call Recording & Data
Our AI voice receptionist services may record and transcribe phone calls for quality assurance, training, and service improvement purposes. All call recordings and transcripts are encrypted in transit and at rest. Access to call data is restricted to authorized personnel and the business owner.
Data Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your personal information and call data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Third-Party Services
Our services may integrate with third-party platforms (CRMs, calendars, messaging services) as requested by you. Each third-party service has its own privacy policy, and we encourage you to review them.
Contact Us
If you have questions about this privacy policy or your data, please contact us at [email protected] or (386) 575-8664.
Terms of Service
Services
Palm Coast AI Solutions provides AI voice receptionist and automation services for businesses nationwide. Our services include on-site and remote audits, custom AI voice agent setup, call routing configuration, and ongoing optimization.
Service Limitations
Our AI voice receptionist is designed to handle routine business calls. It does not provide medical advice, legal counsel, or emergency services. For medical and dental practices, our AI handles intake and scheduling only — urgent medical situations are escalated with instructions to contact appropriate care.
Client Responsibilities
Clients are responsible for providing accurate business information, reviewing and approving AI scripts and routing rules, and maintaining appropriate human oversight of AI-handled calls. Clients must ensure their use of our services complies with all applicable laws and regulations.
Billing & Payment
Service packages are billed as agreed upon in your service agreement. Usage fees for call volume are billed separately based on actual usage. Payment terms and schedules are outlined in your individual service agreement.
Limitation of Liability
Palm Coast AI Solutions is not liable for missed calls due to technical failures beyond our control, decisions made based on AI-provided information, or any indirect, incidental, or consequential damages arising from the use of our services.
Modifications
We reserve the right to modify these terms at any time. We will notify active clients of material changes via email. Continued use of our services after notification constitutes acceptance of the modified terms.